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Cable ONE

A subsidiary of The Washington Post Company--a diverse education and media company--Cable One is no stranger to providing quality content using the latest digital and high-definition technology. Small, but mighty, Cable One is the 10th largest cable provider in the United States; it serves 720,000 households within small, rural communities. Its national footprint covers 19 southern, western, and midwestern states, from Washington to Alabama.

Local Customer Service

Because quality customer care is important to Cable One, they make a point to provide local personnel in a local office, with a local phone number. Their employees live in the towns they serve, and often times know their customers by name. Being there for a customer’s concern or comment is one thing; Cable One actively seeks feedback from its subscribers, conducting over 1,000 customer satisfaction surveys each month. You would think they were a glutton for punishment, but with free same-day service calls, 24-hour technical support, and a friendly face to personally handle your concerns, Cable One is revolutionizing (or perhaps reminding us) how to provide world-class service, even in a small town setting.

Cable One also realizes the keys to providing great service are to train, reward, and keep good employees. They believe a satisfied employee will satisfied customers, and they have the rewards to prove it.

Products and Services

Cable One provides just as many options as companies 10 times its size.

  1. Standard and High-definition digital television
  2. Standard and HD digital video recorders
  3. Basic cable packages
  4. High-speed internet
  5. Broadband phone (rolled out in 2006)
  6. Interactive television programming guide.

Local Services

Because of it commitment to serving its customer’s locally, Cable One offers several programs that directly benefit its subscribers and their families. It is a proud partner with Cable in the Classroom, a large non-profit educational foundation in the United States that provides free cable and internet services to America’s classrooms.

Cable One’s corporate headquarters are in Phoenix, Arizona. Cable One may not be the largest cable provider in the country, but that hasn’t stopped it from providing premier customer service to its subscribers. It strives to provide the latest technology so its subscribers have the most advanced communication products to keep them in touch with what entertains, inspires, and moves them.